Contact Center & CX
Enhancing Customer Support, Engagement, and Progression
At Cannakins, we believe in connecting with your customers through their preferred channels, be it email, text, social media, instant messaging, chatbots, or phone. Our smart analytical platforms and advanced CRM tools not only enhance security but also offer valuable insights, driving your Cannabis business forward. With CCaaS, your Contact Center and CX become more adaptable and cost-effective, ensuring continuity and scalability for your evolving needs, while moving away from outdated legacy methods.
Unlocking Success Through Contact and Achieving Engagement
Customer Relationship Management
We empower Cannabis businesses to enhance short-tem and long-term customer relationships. Our solutions enable seamless conversation tracking for smooth transitions between experts and efficient escalations when needed. We provide insights into the full customer journey, enabling you to engage reactively, proactively, and adapt to changing needs with ease.
Automation
Elevate your contact routing with Cannakin’s advanced solutions. Our offerings include agent optimization tools, Interactive Voice Response with flexible customer understanding, and AI/ML-driven multi-path experiences that eliminate the frustration of feeling lost in a maze.
Marketing Integration
Our aim is to help Cannabis businesses establish personalized one-on-one connections with their current, past, and future customers. This engagement starts with each interaction, and the more you understand them and vice versa, the more effective it becomes. We provide 100% transparency, allowing you to fine-tune your approach with precision.
Improve Experience
Cannakin’s approach centers around recent actions and how customers are treated. We understand that customer perception and experience require precision; one misstep can lead to frustration. By making interactions faster, simpler, and more meaningful, we build trust and loyalty, ultimately transforming customers into passionate advocates.
How can we help you grow your cannabis business?
Cannakins is your trusted cannabis operations partner from seed to scale. Contact us to learn more about what we can do for you.